{"id":3,"date":"2026-03-10T16:33:46","date_gmt":"2026-03-10T16:33:46","guid":{"rendered":"https:\/\/grandhotelpomorie.com\/?page_id=3"},"modified":"2026-03-29T13:13:33","modified_gmt":"2026-03-29T13:13:33","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/grandhotelpomorie.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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\n\t\t\t\t\tGRAND HOTEL POMORIE \u2605\u2605\u2605\u2605\u2605
\n\u0411\u0410\u041b\u041d\u0415\u041e\u0425\u041e\u0422\u0415\u041b \u041f\u041e\u041c\u041e\u0420\u0418\u0415 \u0410\u0414\t\t\t\t<\/div>\n\t\t\t\n\t\t\t
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PRIVACY POLICY<\/p> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tBG102948767<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tPomorie 8200, 5 Prof. Parashkev Stoyanov Street<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\treservations@grandhotelpomorie.com\u00a0 <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
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    PRIVACY POLICY AND PERSONAL DATA PROTECTION<\/strong><\/h2>\n

    We at Grand Hotel Pomorie value your loyalty and the confidentiality of your personal data. This Privacy Policy describes what personal data we collect, why, how we process and protect it, and what your rights are under Regulation (EU) 2016\/679 (GDPR) and the Personal Data Protection Act of the Republic of Bulgaria.<\/p>\n

    This policy applies to all persons who visit our website, use our services, make reservations or visit the hotel.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t\t\t\t\t\t
    <\/h6>\n
      \n
    1. \n
      Personal data administrator<\/strong><\/h5>\n<\/li>\n<\/ol>\n
      \u0411\u0410\u041b\u041d\u0415\u041e\u0425\u041e\u0422\u0415\u041b \u041f\u041e\u041c\u041e\u0420\u0418\u0415 \u0410\u0414 \u2014 GRAND HOTEL POMORIE
      VAT No.: BG102948767
      Pomorie 8200, 5 Prof. Parashkev Stoyanov Street
      reservations@grandhotelpomorie.com
      +359 885 88 20 10\u00a0 \u00a0|\u00a0 \u00a0+359 886 32 44 44
      grandhotelpomorie.com<\/h6>\n
      <\/h6>\n
      <\/h6>\n
        \n
      1. \n
        What personal data do we collect?<\/strong><\/h5>\n<\/li>\n<\/ol>\n

        We collect only the minimum amount of personal data necessary for the specific purpose. We never collect data that is unnecessary to perform the service.<\/p>\n

        2.1. Upon reservation and check-in<\/strong><\/h5>\n
          \n
        • Three names, citizenship, date of birth<\/li>\n
        • Email address, phone number<\/li>\n
        • Arrival and departure dates, room type, number of guests, special requirements<\/li>\n
        • Payment method (full card details are not stored by us)<\/li>\n
        • Legally required registration data under the Tourism Act<\/li>\n<\/ul>\n
          2.2. When using the website<\/strong><\/h5>\n
            \n
          • IP address and technical data about the device and browser<\/li>\n
          • Cookies \u2014 see Section 6 for details<\/li>\n
          • Site behavior data (analytics) \u2014 anonymized<\/li>\n<\/ul>\n
            2.3. When using SPA and medical services<\/strong><\/h5>\n
              \n
            • Therapy charts and medical documents are your sole property.<\/li>\n
            • We do not store medical documents \u2014 they are returned to you immediately after the examination or therapy<\/li>\n
            • Data about your health condition is used only within the current therapeutic session.<\/li>\n<\/ul>\n
              2.4. When organizing events<\/strong><\/h5>\n
                \n
              • Date and time, number of guests, room type<\/li>\n
              • Minimum required data for participants<\/li>\n
              • For corporate events \u2014 company details and additional information<\/li>\n<\/ul>\n
                2.5. Video surveillance<\/strong><\/h5>\n
                  \n
                • We record videos in public places in the complex<\/li>\n
                • Legal basis: Private Security Activities Act<\/li>\n
                • Recordings are stored for up to 30 days, after which they are automatically deleted.<\/li>\n<\/ul>\n
                  2.6. Third-party data<\/strong><\/h5>\n

                  When booking through tour operators, travel agents or event organizers, these parties provide data about you within the framework of joint processing agreements or personal data processor agreements concluded with us, in full compliance with the GDPR.<\/p>\n

                  Grand Hotel Pomorie does not provide personal data outside the territory of the Republic of Bulgaria.<\/strong><\/p>\n

                    \n
                  1. \n
                    Why and on what basis do we process data?<\/strong><\/h5>\n<\/li>\n<\/ol>\n\n\n\n\n\n\n\n\n\n\n
                    \n
                    Purpose of processing<\/strong><\/h6>\n<\/td>\n
                    		\n
                    Legal basis<\/strong><\/h6>\n<\/td>\n
                    		\n
                    Shelf life<\/strong><\/h6>\n<\/td>\n<\/tr>\n
                    \n
                    Reservation and accommodation processing<\/h6>\n<\/td>\n
                    		\n
                    Performance of a contract (Art. 6, para. 1, b of the GDPR)<\/h6>\n<\/td>\n
                    		\n
                    3 years after leaving<\/h6>\n<\/td>\n<\/tr>\n
                    \n
                    Accounting, tax obligations, invoicing<\/h6>\n<\/td>\n
                    		\n
                    Legal obligation (Art. 6, para. 1, b. c of the GDPR)<\/h6>\n<\/td>\n
                    		\n
                    10 years (ZSch)<\/h6>\n<\/td>\n<\/tr>\n
                    \n
                    Registration of guests under the Tourism Act<\/h6>\n<\/td>\n
                    		\n
                    Legal obligation<\/h6>\n<\/td>\n
                    		\n
                    5 years<\/h6>\n<\/td>\n<\/tr>\n
                    \n
                    Ensuring security (video surveillance)<\/h6>\n<\/td>\n
                    		\n
                    Legitimate interest (Art. 6, para. 1, b. f of the GDPR)<\/h6>\n<\/td>\n
                    		\n
                    Up to 30 days<\/h6>\n<\/td>\n<\/tr>\n
                    \n
                    Marketing communications and offers<\/h6>\n<\/td>\n
                    		\n
                    Consent (Art. 6, para. 1, b. a of the GDPR)<\/h6>\n<\/td>\n
                    		\n
                    Until consent is withdrawn<\/h6>\n<\/td>\n<\/tr>\n
                    \n
                    Service improvement, website analysis<\/h6>\n<\/td>\n
                    		\n
                    Legitimate interest \/ Consent (cookies)<\/h6>\n<\/td>\n
                    		\n
                    According to cookies<\/h6>\n<\/td>\n<\/tr>\n
                    \n
                    Response to inquiries and complaints<\/h6>\n<\/td>\n
                    		\n
                    Legitimate interest \/ Performance of a contract<\/h6>\n<\/td>\n
                    		\n
                    2 years<\/h6>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
                      \n
                    1. \n
                      Sharing personal data<\/strong><\/h5>\n<\/li>\n<\/ol>\n

                      We only share personal data in the following cases:<\/p>\n

                        \n
                      • With tour operators, travel agents and event organizers - only for overlapping purposes and based on data processing contracts according to GDPR<\/li>\n
                      • With service providers in the complex (SPA, restaurant, concierge) - only for overlapping purposes or with your consent<\/li>\n
                      • With government bodies - only in legally regulated cases (Tourism Law, National Revenue Agency, Ministry of Interior, etc.)<\/li>\n
                      • With technical service providers (hosting, payment systems) - based on data processing contracts<\/li>\n<\/ul>\n\n\n\n
                        \n

                        Grand Hotel Pomorie does not sell or provide personal data to third parties for commercial purposes without your explicit consent.<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                          \n
                        1. \n
                          Your rights<\/strong><\/h5>\n<\/li>\n<\/ol>\n

                          Under the GDPR, you have the following rights regarding your personal data:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
                          \n
                          Law<\/strong><\/h6>\n<\/td>\n
                          		\n
                          What does it mean?<\/strong><\/h6>\n<\/td>\n<\/tr>\n
                          \n
                          Access<\/strong><\/h6>\n<\/td>\n
                          		\n
                          To receive confirmation of whether we are processing data about you, and a copy of it<\/h6>\n<\/td>\n<\/tr>\n
                          \n
                          Correction<\/strong><\/h6>\n<\/td>\n
                          		\n
                          Request correction of inaccurate or outdated data<\/h6>\n<\/td>\n<\/tr>\n
                          \n
                          Delete<\/strong><\/h6>\n<\/td>\n
                          		\n
                          To request the deletion of data processed on the basis of consent (right to be forgotten)<\/h6>\n<\/td>\n<\/tr>\n
                          \n
                          Restriction<\/strong><\/h6>\n<\/td>\n
                          		\n
                          To request suspension of processing when contesting the accuracy or lawfulness<\/h6>\n<\/td>\n<\/tr>\n
                          \n
                          Portability<\/strong><\/h6>\n<\/td>\n
                          		\n
                          Receive your data in a structured, machine-readable format<\/h6>\n<\/td>\n<\/tr>\n
                          \n
                          Objection<\/strong><\/h6>\n<\/td>\n
                          		\n
                          To object to processing for purposes of legitimate interest or direct marketing<\/h6>\n<\/td>\n<\/tr>\n
                          \n
                          Withdrawal of consent<\/strong><\/h6>\n<\/td>\n
                          		\n
                          To withdraw consent at any time without affecting the lawfulness of the previous processing<\/h6>\n<\/td>\n<\/tr>\n
                          \n
                          Complaint<\/strong><\/h6>\n<\/td>\n
                          		\n
                          To file a complaint with the supervisory authority (CPDP) \u2014 see Section 9<\/h6>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                          To exercise your rights, send a request to: reservations@grandhotelpomorie.com<\/p>\n

                          We respond within 30 days of receiving the request.<\/p>\n

                            \n
                          1. \n
                            Cookies<\/strong><\/h5>\n<\/li>\n<\/ol>\n

                            Our website uses cookies to function properly and to improve your user experience. When you first visit the site, you will be asked to consent to cookies.<\/p>\n

                            Types of cookies we use:<\/strong><\/p>\n

                              \n
                            • Required cookies: necessary for the site to function; do not require consent<\/li>\n
                            • Analytical cookies: measure site traffic and behavior (e.g. Google Analytics) - require consent<\/li>\n
                            • Marketing cookies: personalized advertising and remarketing - require consent<\/li>\n<\/ul>\n

                              You can manage cookies through your browser settings or through the cookie management button on the site. Disabling certain cookies may affect the functionality of the site.<\/p>\n

                                \n
                              1. \n
                                Data security<\/strong><\/h5>\n<\/li>\n<\/ol>\n

                                We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction or disclosure. These measures include:<\/p>\n

                                  \n
                                • Encrypted connection (SSL\/HTTPS) for all website pages<\/li>\n
                                • Restricted access to personal data to authorized employees only<\/li>\n
                                • Regular training of staff on data protection<\/li>\n
                                • Data processing contracts with all service providers<\/li>\n
                                • Periodic review and update of security measures<\/li>\n<\/ul>\n

                                  Upon detection of a security breach, we will notify you within the legally prescribed timeframes if the breach is likely to affect your rights and freedoms.<\/p>\n

                                    \n
                                  1. \n
                                    Social media and marketing<\/strong><\/h5>\n<\/li>\n<\/ol>\n

                                    We encourage you to share your experience with us on social media. Please note:<\/p>\n

                                      \n
                                    • If you publish photos with the presence of third parties, their consent is required.<\/li>\n
                                    • Our social media accounts (Facebook, Instagram, YouTube) are managed by us and are subject to the privacy policies of the respective platforms.<\/li>\n
                                    • With your consent, we may use photos from your public posts for promotional purposes.<\/li>\n<\/ul>\n

                                      When participating in lotteries, marketing research or service quality surveys, personal data is collected only for the relevant specific purpose.<\/strong><\/p>\n

                                        \n
                                      1. \n
                                        Supervisory authority \u2014 CPDP<\/strong><\/h5>\n<\/li>\n<\/ol>\n

                                        If you believe that your personal data protection rights have been violated, you have the right to file a complaint with the Personal Data Protection Commission (PDPC):<\/p>\n\n\n\n\n\n\n\n
                                        \n
                                        Name:<\/strong><\/h6>\n<\/td>\n
                                        		\n
                                        Commission for Personal Data Protection (CPDP)<\/h6>\n<\/td>\n<\/tr>\n
                                        \n
                                        Address:<\/strong><\/h6>\n<\/td>\n
                                        		\n
                                        Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.<\/h6>\n<\/td>\n<\/tr>\n
                                        \n
                                        Phone:<\/strong><\/h6>\n<\/td>\n
                                        		\n
                                        +359 2 915 3580<\/h6>\n<\/td>\n<\/tr>\n
                                        \n
                                        Email:<\/strong><\/h6>\n<\/td>\n
                                        		\n
                                        kzld@cpdp.bg<\/h6>\n<\/td>\n<\/tr>\n
                                        \n
                                        Website:<\/strong><\/h6>\n<\/td>\n
                                        		\n
                                        www.cpdp.bg<\/h6>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                                        We recommend that you contact us before filing a complaint with the CPDP so that we can resolve the issue directly with you.<\/p>\n

                                          \n
                                        1. \n
                                          Principles for processing personal data<\/strong><\/h5>\n<\/li>\n<\/ol>\n

                                          We process your personal data in compliance with the following principles set out in Article 5 of the GDPR:<\/p>\n

                                            \n
                                          • Lawfulness, fairness and transparency: data is processed lawfully and fairly<\/li>\n
                                          • Purpose limitation: data is collected for specific, explicit and legitimate purposes<\/li>\n
                                          • Minimization: we only collect the data necessary for the specific purpose<\/li>\n
                                          • Accuracy: we take measures to keep data up to date<\/li>\n
                                          • Storage limitation: data is kept no longer than necessary<\/li>\n
                                          • Integrity and confidentiality: we implement appropriate protection against unauthorized access and loss<\/li>\n
                                          • Accountability: we are able to demonstrate compliance with all principles<\/li>\n<\/ul>\n
                                              \n
                                            1. \n
                                              Policy changes<\/strong><\/h5>\n<\/li>\n<\/ol>\n

                                              We may update this Privacy Policy as the law or our practices change. The current version is available on our website.<\/p>\n

                                              In the event of material changes, we will notify you via a visible notice on the website or by email.<\/p>\n

                                              CONTACTS FOR PRIVACY ISSUES<\/strong><\/h1>\n\n\n\n\n\n\n\n\n\n\n
                                              \n
                                              Hotel:<\/strong><\/h6>\n<\/td>\n
                                              		\n
                                              GRAND HOTEL POMORIE \u2014 \u0411\u0410\u041b\u041d\u0415\u041e\u0425\u041e\u0422\u0415\u041b \u041f\u041e\u041c\u041e\u0420\u0418\u0415 \u0410\u0414<\/h6>\n<\/td>\n<\/tr>\n
                                              \n
                                              UIC:<\/strong><\/h6>\n<\/td>\n
                                              		\n
                                              102948767 | VAT No.: BG102948767<\/h6>\n<\/td>\n<\/tr>\n
                                              \n
                                              Address:<\/strong><\/h6>\n<\/td>\n
                                              		\n
                                              Pomorie 8200, 5 Prof. Parashkev Stoyanov Street<\/h6>\n<\/td>\n<\/tr>\n
                                              \n
                                              Email:<\/strong><\/h6>\n<\/td>\n
                                              		\n
                                              reservations@grandhotelpomorie.com<\/h6>\n<\/td>\n<\/tr>\n
                                              \n
                                              Reservations:<\/strong><\/h6>\n<\/td>\n
                                              		\n
                                              +359 885 88 20 10\u00a0\u00a0 |\u00a0\u00a0 +359 886 32 44 44<\/h6>\n<\/td>\n<\/tr>\n
                                              \n
                                              Reception:<\/strong><\/h6>\n<\/td>\n
                                              		\n
                                              +359 596 2 88 88\u00a0\u00a0 |\u00a0\u00a0 +359 889 20 66 66<\/h6>\n<\/td>\n<\/tr>\n
                                              \n
                                              SPA:<\/strong><\/h6>\n<\/td>\n
                                              		\n
                                              +359 596 2 88 92\u00a0\u00a0 |\u00a0\u00a0 +359 887 61 23 83<\/h6>\n<\/td>\n<\/tr>\n
                                              \n
                                              Website:<\/strong><\/h6>\n<\/td>\n
                                              		\n
                                              \u00a0grandhotelpomorie.com<\/h6>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                                              \u00a0<\/p>\n

                                              Last updated: March 2026.
                                              \u0411\u0410\u041b\u041d\u0415\u041e\u0425\u041e\u0422\u0415\u041b \u041f\u041e\u041c\u041e\u0420\u0418\u0415 \u0410\u0414 \u2014 GRAND HOTEL POMORIE<\/strong><\/p>\n

                                              <\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                              GRAND HOTEL POMORIE \u2605\u2605\u2605\u2605\u2605 \u0411\u0410\u041b\u041d\u0415\u041e\u0425\u041e\u0422\u0415\u041b \u041f\u041e\u041c\u041e\u0420\u0418\u0415 \u0410\u0414 PRIVACY POLICY BG102948767 Pomorie 8200, 5 Prof. Parashkev Stoyanov St.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"\n\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u043d\u0430 \u043f\u043e\u0432\u0435\u0440\u0438\u0442\u0435\u043b\u043d\u043e\u0441\u0442 - Grand Hotel Pomorie | \u041e\u0444\u0438\u0446\u0438\u0430\u043b\u0435\u043d \u0441\u0430\u0439\u0442<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grandhotelpomorie.com\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u043d\u0430 \u043f\u043e\u0432\u0435\u0440\u0438\u0442\u0435\u043b\u043d\u043e\u0441\u0442 - 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