Internal rules and useful information

A bottle of mineral water will be provided in your room upon check-in. Tea bags will be provided daily.

A place for a favorite book, magazine, and a quality drink. Located on the first level, towards the restaurant, after the Billiards Hall.

Please contact the reception team to receive the necessary assistance or to be directed to the appropriate hotel representative.

The price of the night includes a SPA package with access to:

• indoor salt mineral pool and jacuzzi with salt mineral water;
• herbal, infrared and Finnish sauna;
• salt room, steam bath and Turkish bath;
• ice cabin, bucket shower, contrast pool and adventure shower;
• Kneipp path, rain cave, forest path and rain walk;
• fitness center, jacuzzi and heated pool in the winter garden;
• Outdoor pools and sun loungers - seasonal.

During your absence, the reception will accept any message left for you.

For a wake-up call, please contact reception at an extension number. 9.

Until check-in or after departure, you can store your personal luggage in a special luggage room.

There is a safe in the room for your valuables. The hotel is not responsible for the loss of valuables that were not stored in the safe.

The fitness center is located on the first level and is equipped with equipment from the Italian company Technogym. Its use is permitted with appropriate sportswear and shoes. If necessary, please contact the SPA reception.

The specially equipped room is located on the first level after reception.

Free Wi-Fi internet access is available throughout the hotel.

If necessary, contact the reception.

The balneotherapy and SPA center combines the centuries-old traditions of mud therapy in Pomorie with modern achievements of medicine and technology. The qualified team offers body therapies, cosmetic and balneological procedures:

• mud therapy and alkali therapy;
• physiotherapy and laser therapy;
• PUVA therapy and magnetotherapy;
• cryo-, thermo- and magnetophoresis;
• kinesitherapy and hydrotherapy;
• therapeutic massages;
• Spa therapies and procedures.

For reservations or information: SPA reception, extension number 892.

For information, contact the SPA reception at extension number 892.

The field is suitable for mini-football, basketball, volleyball and tennis. For information and reservations: SPA reception, extension number 892.

Parking in front of the hotel is paid. The current price list is available at the entrance and at the reception. Guests can also use free parking nearby. For information: reception, extension number 9.

Salads, appetizers, main courses and desserts are available, served in the room. Orders by internal number 124. Working hours: 07:30 – 21:30. Current affairs restaurant and room service menu is published on the hotel website.

All rooms are equipped with a minibar, which is stocked daily. Consumption is noted by a staff member and paid upon check-out.

Bulgarian and international publications are sold at reception.

The billiard room is located on the first level, near the Lobby Bar, and offers a relaxed atmosphere for conversations and time with friends.

The hotel has 5 elevators - 4 in the center of the building and one opposite rooms #28 and #30.

For safety reasons, it is not advisable for children under 5 years of age and people in wheelchairs without an attendant to use them. Do not use an elevator in case of a fire.

The ATM is located in the lobby, to the left of the reception desk.

Working hours: 08:00 – 19:30. After 7:30 PM, the outdoor and indoor pools are cleaned and prepared for the next day.

For easier access to the SPA center, use the elevator opposite rooms #28 and #30 from all hotel floors.

Upon check-in, you will receive a card in exchange for which the lifeguard will provide an additional towel for the spa. The card is returned to the reception upon departure. If the card is lost, a fee of 13 euros / 25.43 BGN.

Please do not leave any clothes or belongings on the sunbeds for reservation purposes when not in use. Staff may remove them at their discretion.

A doctor is available every day from 09:00 to 17:00. In case of emergency, please contact reception or dial 112.

The voltage is 220 V / 50 Hz. The rooms have an energy-saving system - the key card is inserted into the device next to the door. When leaving, remove it. The refrigerator and air conditioner continue to work even after removing it.

On the first and second floors there are shops for sporting and beach goods, clothing and cosmetics.

Smoking in the rooms, the building and all indoor areas of the hotel is strictly prohibited. It is only allowed outdoors, in designated areas. Violation will result in a fine of 100 euros to the hotel bill.

The room is used by 3:00 p.m. on the day of arrival to 12:00 p.m. on the day of departure, when the key card is deactivated. The card is individual and is not left at the reception during the stay. For an extension, please inform the reception in advance.

Appropriate attire is required for lunch and dinner. Visiting in a swimsuit or bathrobe is not permitted. Taking food out of the restaurant is not permitted.

There is an evacuation plan on each floor and on the door of the room. Follow its instructions. If necessary, use the panic button in the bathroom. Do not use the elevators.

The service staff works from 08:30 to 16:30. Choose a convenient time using the sign on the front door, which you will find in the room.

The hotel accepts payments in BGN, and after 01.01.2026 - in EUR. The services used can be added to the room bill and paid upon check-out. Please confirm each service used with a signature. All types of payment cards are accepted except American Express.

Keep quiet in the corridors between 23:00 and 08:00, taking into account the comfort of other guests.

For internal room-to-room communication, the phone number corresponds to the room number.

The restaurant has 100 seats in a classic setting and a summer garden with 100 seats, with a view of the pools and a feeling of sea breeze.

See all hotel restaurants.

• Working hours: 07:30 – 23:30
• Buffet breakfast: 07:30 – 10:00 a.m.
• Lunch a la carte: 12:00 – 14:30
• Buffet dinner: 19:00 – 22:00

It has 120 seats and is located next to the conference hall. It is suitable for corporate dinners, cocktails, wedding celebrations and other events.

A separate hall for small family celebrations and events, located on the first level next to the Classic restaurant.

Offers a selection of tea, alcoholic, refreshing and hot drinks, cocktails and desserts. Opening hours: 08:00 – 23:00.

The ballroom in the Atrium complex is suitable for weddings, balls, corporate cocktails, personal celebrations and various events in a prestigious environment.